Somewhere along the way, this is bound to happen: a user forgot to deactivate the license before resetting their PC, or the computer broke down all of a sudden, giving you absolutely no time to react. When this happens, the PC will occupy a seat of your license for good, and the only way to set it free is to clear the activation record completely, either by your own hands or ours (on demand).
No worries, we've got your back. The team has launched a new feature which enables users to remotely deactivate the software on a computer, even if it's buried in a landfill or lying on the ocean floor. The same also applies to PCs undergone resetting or HDD replacement. Please note this feature is only available to licenses over 10 seats.
For detail instructions, please see: How to deactivate Right PDF/ Gaaiho license occupied by a broken computer (enterprise license management)?