Support Agent
- Total activity 313
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 8
- Subscriptions 188
Articles
Recent activity by Support Agent-
Why do I receive Error Code 115 during license activation?
Issue While trying to activate Right PDF/ Gaaiho with a license code, a message shows Error Code 115 and activation fails. Description The License Code or Serial Number entered did not ma...
-
How do we keep information from those prying eyes?
With more and more professionals working remotely on mobile devices, it is easy to forget that such convenience comes with a price. Cyber-criminals are out there somewhere, looking to take your inf...
-
How are Conversion Caps/Limits Calculated?
Right PDF/ Gaaiho PDF Converter has a conversion cap (default value set at "1000 pages/ 100 files per 24 hours"). To accommodate higher conversion demand, please see Right PDF TSL or Right PDF Serv...
-
How to manage my Subscription license?
When purchasing a "Subscription" license, you will be asked to sign in or create an online Right PDF account ("Perpetual" license buyers will not, but can bind you license to a Right PDF account af...
-
How to setup Gaaiho PDF Suite 4/5 under a Citrix environment?
1. Install Gaaiho PDF Suite on the computer intended to provide VDA(Virtual Desktop Access) service. 2. To open Citrix Studio, click Citrix Studio from the Windows Server 2012 Start Menu. 3. In...
-
How to Remove Sensitive Data from Documents?
You need something more than just deleting it. Technically speaking, when you hit the “Delete” button attempting to remove comments, bookmarks, certain people’s names, or confidential information i...
-
"Error 30005. This installation packlage is not supported by this processor. Contact your product vendor"
Issue Error 30005 during installation and fails to install Gaaiho PDF. Description Error 30005 usually means you have installed the wrong installer (starting from Gaaiho PDF 4, it is combined int...
-
How to set Right PDF/ Gaaiho as my default PDF reader?
Here are two simple ways to set Right PDF/ Gaaiho as your default PDF reader: right-click on any PDF file and select "Properties" > under Open with click "Change..." > select "Right PDF Editor" or...
-
Why do I receive error code -10151/-10152 when I try to activate my license?
Issue Failed to activate Right PDF/ Gaaiho license. Receive error code -10151 or -10152 when activating Right PDF/ Gaaiho license. Description Error code -10151 and "-10152" indicates that the 32...
-
TSL (Terminal Server License) limit reached? (Gaaiho PDF)
Issue Under certain circumstances, you will see this notification while launching Gaaiho: Description This means the number of users accessing Gaaiho has reached the license limit. Solution To...