Suddenly I got watermark across the page and my product became trial, why?

Issue

Watermark across the page of PDF files and license return to Trial.

Description

The license file might have been accidentally deleted.

Solution

The solution is to re-install the program using the steps below:

1. Deactivate DocuCom (skip if it's not yet activated)
2. Uninstall DocuCom*
3. Reboot the computer
4. Go to the path "%SystemDrive%/Documents and Settings/All Users/Application Data;" or in Windows 7 or Windows Vista, go to "%SystemDrive%/ProgramData," delete the folder titled "Zeon"
5. Install DocuCom

Note: in order to get to these paths :"%SystemDrive%/Documents and Settings/All Users/Application Data" or"%SystemDrive%/ProgramData," please do as following.

"%SystemDrive%/Documents and Settings/All Users/Application Data" :

1. Open "My Computer"
2. Open "Local Disk (C:)"
3. Click "Documents and Settings"
4. Click the folder which is your computer name
5. If you can't see "Application Data", type "C:\Documents and Settings\Your PC name\Application Data" on the top
6. Right click on the folder, and click "Properties"
7. Uncheck "Hidden" below the "Read-only" option.
8. Click "Apply" , and click "OK".

"%SystemDrive%/ProgramData":

1. Open "My Computer"
2. Open "Local Disk (C:)"
3. Type in "ProgramData\" on the top
   

If you cannot uninstall DocuCom via normal procedure (Control Panel > Programs > Uninstall a Program, and find "DocuCom PDF Gold". Click "Uninstall" and proceed), please use the attached Remove Tool (replacing step 2*).

If you have installed Nuance Power PDF and is also having this problem, please consult the following FAQ from Nuance. http://nuance.custhelp.com/app/answers/detail/a_id/4589