Support Agent
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Recent activity by Support Agent-
Where to download previous/older versions?
Important Note: Starting from version 6, "Right PDF" becomes the official name in place of "Gaaiho". Gaaiho Series: Gaaiho 1.X/2.X/3.X/4.X/5.X DocuCom Series: Docucom Gold 9.x, DocuCom ...
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How do I find my serial number?
Note: if you bought a physical package of the software, there should be a piece of paper that contains the serial number. Once lost, we will not be able to find it for you. 1. From Online Right P...
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How to Continue Reading Where You Left Off in a PDF File?
If you use an internet browser to read PDF files, like Chrome, Firefox, or Edge, they will always show you the beginning of the document. This can be frustrating if you are reading a long PDF file....
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Why am I getting error "0x20020101"?
Issue Error "0x20020101" when activating Right PDF/ Gaaiho PDF products. Activation failed. Description There is some problem with the activation data during activation which causes the activatio...
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PDF File Scrollbar Missing
Issue When open a PDF file, the scrollbar on the right-hand side is missing. Description The "Window controls" under "Initial View" setting may have been hidden by the author. Solution Note: T...
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What version of Gaaiho PDF am I currently using?
The 2 most common ways to check your license information and software version are: Go to Windows Start button > Right PDF Pro (Gaaiho) > License Information Open Right PDF Pro (Gaaiho) software > ...
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How do I deactivate Gaaiho Suite 5 online/offline?
Online Deactivation: 1. Launch any Gaaiho software and go to "Help" > "License Information". OR For Gaaiho PDF Suite: Go to Start > All Programs > Gaaiho > Gaaiho PDF Suite > License Information. "...
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Failed to update/ upgrade to the latest version with Right PDF/ Gaaiho PDF Updater.
Issue You received an update prompt but something went wrong in the process, which removed the previous version of Right PDF/ Gaaiho. A message then reads: "The installer has insufficient privileg...
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What is Enterprise License Management?
Somewhere along the way, this is bound to happen: a user forgot to deactivate the license before resetting their PC, or the computer broke down all of a sudden, giving you absolutely no time to rea...
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Right PDF Editor/ Gaaiho Doc could not perform OCR on this page because it contains renderable text
Issue When you start the Recognize Text Using OCR command, Right PDF Editor returns the following error: "Right PDF Editor could not perform OCR on this page because it contains renderable text....