Support Agent
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Recent activity by Support Agent-
How do I deactivate Gaaiho Suite 5 online/offline?
Online Deactivation: 1. Launch any Gaaiho software and go to "Help" > "License Information". OR For Gaaiho PDF Suite: Go to Start > All Programs > Gaaiho > Gaaiho PDF Suite > License Information. "...
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Failed to update/ upgrade to the latest version with Right PDF/ Gaaiho PDF Updater.
Issue You received an update prompt but something went wrong in the process, which removed the previous version of Right PDF/ Gaaiho. A message then reads: "The installer has insufficient privileg...
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What is Enterprise License Management?
Somewhere along the way, this is bound to happen: a user forgot to deactivate the license before resetting their PC, or the computer broke down all of a sudden, giving you absolutely no time to rea...
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Right PDF Editor/ Gaaiho Doc could not perform OCR on this page because it contains renderable text
Issue When you start the Recognize Text Using OCR command, Right PDF Editor returns the following error: "Right PDF Editor could not perform OCR on this page because it contains renderable text....
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Why do I receive Error Code 115 during license activation?
Issue While trying to activate Right PDF/ Gaaiho with a license code, a message shows Error Code 115 and activation fails. Description The License Code or Serial Number entered did not ma...
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How do we keep information from those prying eyes?
With more and more professionals working remotely on mobile devices, it is easy to forget that such convenience comes with a price. Cyber-criminals are out there somewhere, looking to take your inf...
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How are Conversion Caps/Limits Calculated?
Right PDF/ Gaaiho PDF Converter has a conversion cap (default value set at "1000 pages/ 100 files per 24 hours"). To accommodate higher conversion demand, please see Right PDF TSL or Right PDF Serv...
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How to manage my Subscription license?
When purchasing a "Subscription" license, you will be asked to sign in or create an online Right PDF account ("Perpetual" license buyers will not, but can bind you license to a Right PDF account af...
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How to setup Gaaiho PDF Suite 4/5 under a Citrix environment?
1. Install Gaaiho PDF Suite on the computer intended to provide VDA(Virtual Desktop Access) service. 2. To open Citrix Studio, click Citrix Studio from the Windows Server 2012 Start Menu. 3. In...
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How to Remove Sensitive Data from Documents?
You need something more than just deleting it. Technically speaking, when you hit the “Delete” button attempting to remove comments, bookmarks, certain people’s names, or confidential information i...