Support Agent
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Recent activity by Support Agent-
What are the benefits for creating a Right PDF/ Gaaiho account and binding my license code?
We strongly recommend all Right PDF/ Gaaiho users to create an online Right PDF/ Gaaiho account (accounts are created for subscription users automatically at purchase) and bind your license(s) to y...
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How do I activate Gaaiho PDF 5 online/offline?
Important: For "Perpetual" license, please activate the software with your 32-digit license code/serial number; For "Subscription" license, please activate the software with your account and p...
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Gaaiho PDF Suite/Driver/TSL/ Server 5.0 is Up!
Hello everyone! It’s been a while since the last major upgrade, but here we are— in September 2018 Gaaiho PDF 5 is officially released and available on our website. The 5th generation of Gaaiho al...
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How to update Right PDF software to the latest version
Note: Right PDF/ Gaaiho PDF offer free update within the same version (i.e from 5.0 to 5.1). For users that would like to upgrade from 5.0 to 6.0, we offer upgrade at a discounted price, please go ...
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Where to download previous/older versions?
Important Note: Starting from version 6, "Right PDF" becomes the official name in place of "Gaaiho". Gaaiho Series: Gaaiho 1.X/2.X/3.X/4.X/5.X DocuCom Series: Docucom Gold 9.x, DocuCom ...
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How do I find my serial number?
Note: if you bought a physical package of the software, there should be a piece of paper that contains the serial number. Once lost, we will not be able to find it for you. 1. From Online Right P...
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How to Continue Reading Where You Left Off in a PDF File?
If you use an internet browser to read PDF files, like Chrome, Firefox, or Edge, they will always show you the beginning of the document. This can be frustrating if you are reading a long PDF file....
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Why am I getting error "0x20020101"?
Issue Error "0x20020101" when activating Right PDF/ Gaaiho PDF products. Activation failed. Description There is some problem with the activation data during activation which causes the activatio...
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PDF File Scrollbar Missing
Issue When open a PDF file, the scrollbar on the right-hand side is missing. Description The "Window controls" under "Initial View" setting may have been hidden by the author. Solution Note: T...
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What version of Gaaiho PDF am I currently using?
The 2 most common ways to check your license information and software version are: Go to Windows Start button > Right PDF Pro (Gaaiho) > License Information Open Right PDF Pro (Gaaiho) software > ...