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Failed to update/ upgrade to the latest version with Right PDF/ Gaaiho PDF Updater.

Shannon W
  • Updated

Issue

You received an update prompt but something went wrong in the process, which removed the previous version of Right PDF/ Gaaiho. A message then reads: "The installer has insufficient privileges to access this directory: C:\Program Files (x86)\Zeon\RightPDF (Gaaiho)\Right PDF Pro (Gaaiho PDF Suite)\bin. The installation cannot continue. Log on as administrator or contact your system administrator."

 

Description

Possible causes are:

  • [Most likely]There are some running processes or programs on the system that are hindering the removal of certain files crucial to installation during the update.
  • You have a previous version of product that has not been completely uninstalled.

 

Solution

The Correct Update/ Upgrade Procedure

  1. When the Right PDF/ Gaaiho PDF Updater detects an update, click on "Download" to start the procedure:


  2. Close the applications mentioned in the box (usually there are only Right PDF/ Gaaiho-related applications), and select "Retry" to continue the update:
    mceclip13.png

  3. Update complete:
    mceclip12.png

  4. You may now go to "Help" > "License Information" to check your current license info:
    mceclip10.png

 

What should I do if the update/upgrade failed?

  1. Restart computer
  2. Delete the "bin" folder at 
  • Right PDF: "C:\Program Files (x86)\ZEON\Right PDF\Right PDF Pro\bin"
  • Gaaiho PDF: "C:\Program Files (x86)\Zeon\Gaaiho\Gaaiho PDF Suite\bin"

 

    1. If the old version of Right PDF/ Gaaiho PDF has already been removed, just download it from Right PDF (Gaaiho) Archive and install:
      mceclip3.png

    2. Since you've already downloaded the update file during the previous update procedure, you can go to the following path and double-click on the update package to start installation;
  • Right PDF: "C:\ProgramData\Zeon\RightPDF\Update\Right PDF Pro"
  • Gaaiho PDF: "C:\ProgramData\Zeon\Gaaiho\GaaihoUpdate\Gaaiho PDF Suite" 

          3. If you have the old version on your PC, you may also installed the original version and select "Help" > "Check for Updates" and follow "The Correct Update/ Upgrade Procedure" as shown above.
mceclip11.png

If this doesn't work, please create a ticket or contact us at support@rightpdf.com!

 

 

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