Why couldn't I activate the product after cloning the hard drive?

Issue

Unable to activate the Right PDF/ Gaaiho PDF products after cloning the hard drive.

Description

We understand that hard drive cloning could be convenient, but our software activation mechanism forbids activating on a cloned HDD. We are sorry for any inconvenience caused.

Solution

For DocuCom Users

If you have done cloning a HDD and wish to use the product, please run the attached "Remove Tool" to clean up the HDD and then try to activate again. For detailed instruction please see below:

1. Deactivate DocuCom (skip if it's not yet activated)
2. Uninstall DocuCom*
3. Reboot the computer
4. Go to the path "%SystemDrive%/Documents and Settings/All Users/Application Data;" or in Windows 7 or Windows Vista, go to "%SystemDrive%/ProgramData," delete the folder titled "Zeon"
5. Install DocuCom

If you cannot uninstall DocuCom via normal procedure (Control Panel > Programs > Uninstall a Program, and find "DocuCom PDF Gold". Click "Uninstall" and proceed), please use the attached Remove Tool (replacing step 2*).

For Right PDF/ Gaaiho PDF User

1. Deactivate "Right PDF Pro"/ "Gaaiho PDF Suite" (skip if it's not yet activated)
2. Uninstall "Right PDF Pro"/ "Gaaiho PDF Suite"
3. Reboot the computer
4. Go to the path "%SystemDrive%/ProgramData," delete the folder titled "Zeon"

5. Install "Right PDF Pro"/ "Gaaiho PDF Suite"

If you cannot uninstall "Right PDF Pro"/ "Gaaiho PDF Suite" via normal procedure ("Apps & features", and find "Right PDF Pro"/ "Gaaiho PDF Suite". Click "Uninstall" and proceed), please use the attached Remove Tool (replacing step 2*).

For more information on activation/deactivation, please click the link below.
Category: Activation/Deactivation and Trial