Important Note: Starting from version 6, "Right PDF" becomes the official name in place of "Gaaiho". |
Issue
Error code 6001223 occurred during license activation.
Description
This error indicates there is something wrong with your Internet connection. You may be blocked by a firewall or some kind of proxy/shield. You can either activate offline (Right PDF/ Gaaiho) or check your network settings with the steps below.
Solution
First of all, you can try to ping activation.rightpdf.com/ activation.gaaiho.com
- Open the Command Prompt.
- Click the Start button and enter cmd into the Search field. (Windows 8 users can type “cmd” while on the Start screen. Press ↵ Enter to launch the Command Prompt.)
- Enter "ping activation.rightpdf.com"/ "ping activation.gaaiho.com" and press Enter
If the ping results show failure, please tell us immediately by emailing support@rightpdf.com. Otherwise, you can proceed to your network settings.
Here are the steps to check your network settings in Windows 7:
- Open the Control Panel by clicking on the Windows button, then click Control Panel
- Type "Network and Sharing" in the upper right hand corner and click on Network and Sharing Center
- Click Change Adapter Settings
- Right click on the network adapter you'd like to check (wired or wireless) and click Properties
- Select Internet Protocol Version 4 (TCP/IPv4) and click Properties
- Make sure you do not have the SCS DNS entries listed under Use the following DNS server addresses
- Instead, select Obtain DNS server address automatically
If you are using a Proxy Server, please contact your internet administrator to whitelist activation.rightpdf.com (port: 80, 443). If you use Gaaiho or old versions, please use activation.gaaiho.com (port: 80, 443).
Please contact Right PDF support ( support@rightpdf.com) if the error persists.
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